Terms of Service

1. Acceptance of Terms

By accessing or using the ZeroFarm platform at gozerofarm.com (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you may not use the Service.

These Terms constitute a legally binding agreement between you and ZeroFarm, operated by CimpleO Group ("ZeroFarm," "we," "our," or "us"). If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

2. Description of Service

ZeroFarm is a cloud-based software platform that connects urban and indoor farmers, produce buyers (including restaurants, retailers, and distributors), and agricultural consultants (agronomists). The platform provides:

• Farm and crop inventory management tools for Farmers
• A marketplace catalog for Buyers to browse and order fresh produce
• Order management, fulfillment tracking, and logistics coordination
• A library of validated growing recipes and planting calendar tools
• Standing order and request-for-quote (RFQ) functionality
• Agronomist consultation and advisory marketplace

ZeroFarm is a software-as-a-service (SaaS) platform only. We do not grow, sell, own, store, or ship produce. All agricultural transactions are directly between Farmers and Buyers. ZeroFarm acts solely as a facilitating technology platform.

3. Eligibility

To use the Service you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts in your jurisdiction
• Not be barred from receiving services under applicable law
• Provide accurate, current, and complete registration information

4. User Accounts and Roles

4.1 Registration

You must create an account to use the Service. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately at hello@gozerofarm.com if you suspect unauthorised access to your account.

4.2 Role Selection

During registration you select a role — Farmer, Buyer, or Agronomist — which determines your access to platform features. Misrepresenting your role or using a role to access features you are not entitled to is a breach of these Terms.

4.3 Account Accuracy

You agree to keep your account information accurate and up to date, including business name, contact details, and location. Farms, crop listings, and pricing must reflect actual, current offerings.

5. Farmer-Specific Terms

If you register as a Farmer, you additionally agree that:

• All farm and crop listings you create are accurate, lawful, and comply with applicable food safety regulations in your jurisdiction
• You are solely responsible for the quality, safety, and legality of produce you offer and deliver
• You will fulfil accepted orders in a timely manner and communicate promptly with buyers if delays arise
• Your produce is grown using practices consistent with the methods described in your listings (e.g. soil-free, pesticide-free claims must be accurate)
• ZeroFarm does not verify the accuracy of farm listings and bears no liability for inaccurate representations
• You are responsible for all applicable taxes, permits, certifications, and licences required to operate and sell in your jurisdiction

6. Buyer-Specific Terms

If you register as a Buyer, you additionally agree that:

• You will honour orders you place and pay for them in accordance with agreed terms
• You will inspect produce upon delivery and raise disputes within 48 hours of delivery
• Reviews and ratings you submit must be honest, accurate, and based on your genuine experience
• You will not use the platform to solicit off-platform transactions to circumvent ZeroFarm's terms

7. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation
• Infringe the intellectual property rights of ZeroFarm or any third party
• Transmit false, misleading, defamatory, or fraudulent information
• Impersonate another person or entity
• Introduce malware, viruses, or other malicious code
• Attempt to gain unauthorised access to other users' accounts or data
• Scrape, crawl, or extract data from the platform through automated means without our written consent
• Use the platform for money laundering, tax evasion, or other financial crimes
• Harass, threaten, or harm other platform participants

8. Payments and Fees

Current platform access is provided free of charge during the early-access period. We reserve the right to introduce subscription fees or transaction fees in the future. We will provide at least 30 days' notice before any fee structure takes effect, and you will have the option to discontinue use before fees apply.

Payments between Farmers and Buyers are conducted directly between those parties. ZeroFarm is not a party to those payment transactions and bears no liability for payment disputes unless we expressly provide a payment intermediary service.

9. Intellectual Property

9.1 ZeroFarm Property

The ZeroFarm platform, including its software, design, growing recipe library, and all associated content created by ZeroFarm, is owned by ZeroFarm and protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our proprietary content without our written permission.

9.2 Your Content

You retain ownership of all content you upload to the platform (farm descriptions, crop photos, etc.). By uploading content, you grant ZeroFarm a non-exclusive, royalty-free, worldwide licence to display and use that content solely for the purpose of operating and improving the Service. We will not use your content in marketing materials without your explicit consent.

10. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the platform will be uninterrupted, error-free, or free of harmful components
• Warranties regarding the accuracy or completeness of any content provided by other users

ZeroFarm does not endorse, guarantee, or assume responsibility for any produce listed by Farmers, any produce quality, or any transactions conducted through the platform.

11. Limitation of Liability

To the maximum extent permitted by applicable law, ZeroFarm and its affiliates, officers, employees, and agents shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or goodwill
• Costs of substitute goods or services
• Any loss arising from transactions between platform participants

Our aggregate liability for direct damages arising from or related to these Terms shall not exceed the greater of USD $100 or the amount you paid to ZeroFarm in the 12 months prior to the claim.

12. Indemnification

You agree to indemnify and hold ZeroFarm harmless from any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any content you submit to the platform.

13. Termination

Either party may terminate the agreement at any time.

• You may close your account at any time by contacting hello@gozerofarm.com or using the account settings.
• We may suspend or terminate your account immediately, without prior notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or pose a risk to other users or the platform.

Upon termination, your right to access the Service ceases immediately. Sections 9, 10, 11, 12, and 14 survive termination.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Kingdom of Thailand, without regard to its conflict-of-law principles.

Any dispute arising from or relating to these Terms or your use of the Service shall first be referred to good-faith negotiation. If not resolved within 30 days, the dispute shall be submitted to binding arbitration in Bangkok, Thailand, under the rules of the Thai Arbitration Institute. Judgment on the award may be entered in any court of competent jurisdiction.

Nothing in this clause prevents either party from seeking emergency injunctive relief from a court of competent jurisdiction.

15. Changes to These Terms

We may modify these Terms at any time. We will provide at least 14 days' notice of material changes via email or an in-platform notification. Your continued use of the Service after the effective date of a change constitutes acceptance of the updated Terms.

If you do not agree to the revised Terms, you must stop using the Service and may close your account.

16. Miscellaneous

• Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and ZeroFarm regarding the Service.
• Severability: If any provision of these Terms is held unenforceable, the remaining provisions continue in full force.
• No waiver: Our failure to enforce any right or provision shall not constitute a waiver of that right.
• Assignment: You may not assign your rights under these Terms without our written consent. We may assign our rights in connection with a merger, acquisition, or sale of assets.

17. Contact

Questions about these Terms should be directed to:

• Email: hello@gozerofarm.com
• Website: gozerofarm.com